2010 Sessions
April
20-22, Sept 20-22
Location
Willowbrook
Course Overview/Benefits
Participants
first develop a stronger understanding of how to influence employee
performance. They then develop
skills in using structured interpersonal communication techniques to help
employees improve their performance.
In addition, they learn the latest information about their role in
complying with employment and labor laws such as FMLA, ADA, sexual harassment, and employment
discrimination. More than 1,500 supervisors from member companies have
completed this highly-rated course.
Course Topics
- Planning,
Organizing & Controlling
- Using
Appropriate Leadership Styles
- Providing
Effective Feedback
- Using
the Key Principles of Performance Improvement
- Improving
Employee Performance
- Improving
Work Habits
- Using
Effective Follow‑up Action
- Complying
with Labor Laws
- Avoiding
Discrimination Complaints
- Using
Effective Disciplinary/Corrective Action
- Maintaining
Improved Performance
- Action
Planning
Who Should Attend
Primary participants are
first line supervisors and managers.
All participants should have people reporting to them. Both administrative and
manufacturing supervisors will benefit from the course. Mid-level managers may wish to
participate in order to brush up on their knowledge and skills or to better
follow up the development of their own supervisors.
Instructional Methods
Course activities include
presentations, videos, group discussions, and many skill practices.
Participants will learn the techniques, see how to use them, and then put
them into practice.
Faculty
Dr. Paul O’Neill, Ed.
D., Professional Development Resources. Paul has been the head of Marmon College since 1993.
Erin Doppke, MS. Ed., Erin
Doppke Consulting. Erin has been co-presenting the Chicago-based
sessions since 2000.
Participant Fee
$825, which includes all materials,
instruction, and most meals
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